HAVE A DIG PTY LTD — Privacy Policy 

 

This Privacy Policy applies to all Personal Information collected by HAVE A DIG PTY LTD (Have A Dig, we, us or our) while providing services to you. It outlines our ongoing obligations to you regarding how we collect, use, disclose, store, and protect your Personal Information. 

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we manage your Personal Information throughout its lifecycle. 

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner (OIAC): www.oaic.gov.au. 

What Is Personal Information? 

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect and hold about you may include: 

  • name  

  • address and postal information  

  • email address and phone number  

  • purchase history 

  • product preferences and opinions  

  • transactional or payment details (e.g. credit card, debit card, third-party gateway for payments) 

We will, where appropriate and possible, explain why we are collecting your Personal Information and how we intend to use it at the time of collection. 

How and Why We Collect Personal Information 

We collect your Personal Information for the primary purpose of providing: 

  • our services to you 

  • send updates about events, promotions, and special offers 

  • share news about Have A Dig sessions and activities 

  • respond to enquiries 

  • process bookings and payments 

  • improve our services and customer experience 

  • to contact you in case of emergency 

We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. 

Cookies 

  • We may also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience—as a general rule, however, it is not possible to identify you personally from our use of cookies. 

  • We use different types of cookies including essential cookies for website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. Third-party cookies are subject to their respective privacy policies, which we encourage you to review. 

We may collect Personal Information when you:  

  • visit our stores or purchase products or services (in-person or online) 

  • participate in our competitions, promotions, surveys or provide feedback 

  • contact us via email, a “contact us” form, or other enquiry channels  

  • interact with our official social media pages (e.g. including but not limited to, Facebook, Instagram) 

  • subscribe to our marketing communications  

  • take photos or recordings at our venues 

  • apply for employment with us 

We may also collect your Personal Information that you choose to make publicly available on our platforms, such as: 

  • comments  

  • posts 

  • participate in public blogs and forums 

  • interactions on our social media pages 

We will not sell or release Personal Information for purposes of advertising. 

Sensitive Information 

Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. 

Have A Dig does not require any Sensitive Information in the course of providing our services to you. However, such information may be collected indirectly through third-party platforms you use (e.g. Facebook, Instagram).  

Third-Party Sources 

Where reasonable and practical, we will collect Personal Information directly from you. In some instances, we may receive information from third parties. If this occurs, we will take reasonable steps to ensure that you are made aware of the information provided to us, wherever practical.  

Disclosure of Personal Information 

We may disclose your Personal Information in the following circumstances:  

  • where you have consented to the use or disclosure 

  • where required or authorised by law 

Links to Third-Party Websites and Services 

Our website may include links to, integrations to, or connections to third-party websites or services (e.g. Facebook, Google, and our hosting provider).  

These third-parties have their own privacy policies and practices. We do not control, and are not responsible for: 

  • their data handling 

  • their privacy compliance 

  • their use of your information 

We encourage you to review any third-party privacy policies before interacting with those services. 

Security and Retention of Personal Information 

We take reasonable steps to protect your Personal Information from: 

  • misuse or loss 

  • unauthorised access 

  • modification 

  • disclosure 

We retain Personal Information only for as long as required to fulfill the purpose for which it was collected, unless a longer retention period is required by law (e.g. statutory record-keeping obligations). 

When no longer required, we will take reasonable steps to: 

  • destroy Personal Information, or 

  • permanently de-identify it 

Most Personal Information held in client files will be retained for a minimum of 7 years, in accordance with standard business and legal requirements, unless advised in writing by you, prior to this 7-year minimum timeframe. Where your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.  

Accessing and Updating your Personal Information 

You may request access to the Personal Information we hold about you and request correction where necessary. We may require identification to ensure your information is protected.  

We take reasonable steps to ensure that the information we hold is accurate, current, and complete. Please notify us promptly if your details change.   

Complaints 

If you believe we have breached this Privacy Policy or the Privacy Act, or you wish to make a complaint about how we have handled your Personal Information, please contact us using the details set out in this Privacy Policy.  

We will: 

  • acknowledge receipt of your complaint

  • investigate the issue  

  • notify you of the outcome and any actions taken 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au/privacy/privacy-complaints. 

Policy Updates 

We may update this Policy from time to time. The current version will always be available on our website: www.haveadig.com.au. 

Contact Us 

For questions, concerns, or to exercise your privacy rights, please contact:  info@haveadig.com